Product Support

Airlines know all too well the sizable financial investment it takes to build a ULD fleet, but many overlook the cost of maintaining and repairing those ULDs over their service life—which can often surpass the cost to acquire them. At Satco, we ask our customers to analyze the “Total Cost of Ownership” when considering our sales proposal. “Total Cost of Ownership” includes a host of factors, including purchase price, tare weight, cost and availability of spare parts, recyclability of materials used and reparability of the unit.

Support Matters

We are passionate about offering the very best products and customer service, which includes fair pricing, reliable deliveries, knowledgeable technical support and world-class repair capabilities:

Spare Parts Order Desk

We don’t believe in under-charging for a new ULD and then over-charging for the spare parts needed to repair it. We maintain fair pricing structures throughout our entire product line. Our spare parts prices are among the lowest in the industry, and our order desk is staffed by professionals who know Satco ULDs inside and out. They can provide prompt price and delivery quotes for any of the thousands of items we produce. Our inventories are computerized, so you are given the most accurate delivery estimates possible. Our goal is to provide quotes within one business day of request and to ship spares from stock within two weeks of receipt of order.

Technical Support

We are always available to answer your questions or concerns about any of our products. We think it’s crucial to keep lines of communication open and to solicit customer feedback. In fact, that feedback is one of the primary ways we improve our products and services, and help customers get the most out of our ULDs.

Technical Publications

Component Maintenance Manuals (CMMs) are provided for all Satco ULDs and are accessible to established customers via our website. CMMs contain descriptions, operations, inspection damage limits and repair procedures—as well as an illustrated parts catalog and parts list—for each ULD.

Repair Stations

We maintain, repair and improve the lifespan of the safest, lightest and most reliable ULDs in the world from our manufacturing facilities:

L.A. Repair Facility (LAX)

145 Kansas Street
El Segundo, CA 90245
310.322.2002 Tel
310.640.1370 Fax

Repair Certificate No.
O3IRO26X - Containers
O22R635X - Nets

Memphis, Tennessee (MEM)

3090 Democrat Road
Memphis, TN 38118
901.375.0017 Tel
901.375.4836 Fax

Repair Certificate
No. SH4R518M

Louisville, Kentucky (SDF)

4501 Indian Trail
Louisville , KY 40213
502.375.2701 Tel
502.366.1816 Fax

Repair Certificate
No. S87R087N

Indianapolis, Indiana (IND)

4221 South High School Road
Indianapolis, IN 46241
317.856.0301 Tel
317.856.2803 Fax

Repair Certificate
No. S0TR614K